Terms and Conditions of Sale

These Terms and Conditions of Sale apply to distance sales made through Captain Arm Bands (the “Website”) to customers in the United Kingdom.

The Website mainly offers captain’s armbands, shin guards, footballs, T-shirts, sports and leisure products, including standard products and products personalised with names, numbers, colours, photographs, images, logos, crests, text, artwork or other instructions supplied or approved by the Customer.

The seller and contracting party is Teamecommerce s.r.l., with registered office at Via Roma 50/R, 24060 Credaro (BG), Italy, Italian tax code and VAT number 03948390160, registered with the Bergamo Companies Register under number 03948390160, REA BG-422426, share capital EUR 10,000 fully paid, telephone +39 035 4491296 and email info@teamecommerce.com (the “Seller”, “we”, “us” or “our”).

Our operational and returns facility is at Via Fratelli Pagani 10, 24060 Castelli Calepio (BG), Italy, unless different written return instructions are provided for a specific order.

UK VAT registration number, where applicable: Not applicable.

“Customer” means any person placing an order. “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession. Provisions expressly stated to apply to Consumers do not apply to business purchases.

Customers must be at least 18 years old and legally capable of entering into a contract.

These Terms apply in the version in force when the order is submitted. Later changes do not affect contracts already concluded.

The contract is made in English. Any translation is provided for convenience only, without limiting mandatory consumer rights.

The main characteristics, materials, dimensions, sizes, colours, available options and prices are stated on the relevant product page and in the order summary.

Images and previews are intended to represent products as accurately as reasonably possible. Screen settings, lighting, materials and production processes may cause limited differences in colour, position, size or finish. Such differences do not affect the Customer’s rights where the product is not as described, not of satisfactory quality, not fit for purpose or otherwise does not conform to the contract.

Customers must check the product description, measurements, size guide, intended use and any care or safety instructions before ordering.

Sports products must be used for their intended purpose and in accordance with the instructions supplied. Where a product is marketed as protective equipment, the relevant conformity information, markings and instructions will be provided where required. No protective product can eliminate all risk of injury.

Products are supplied with the characteristics and at the price confirmed when the contract is concluded. Later catalogue or price changes do not affect an accepted order.

The Website allows Customers to create personalised products through an online configurator or with graphic-design assistance. Personalisation may include names, numbers, dates, photographs, colours, logos, crests, symbols, quotations, positioning and other artwork selected by the Customer.

Where a digital proof is provided, the Customer must carefully check the product, model, size, quantity, spelling, names, numbers, dates, colours, images, proportions and positioning before approval. Approval authorises us to start production using the approved proof.

Configurator images and proofs are simulations. The finished product must materially match the approved design, subject only to reasonable technical or colour differences caused by the material, printing method, production process or screen display.

Changes requested after approval can be accepted only if production has not started and the change remains technically and operationally possible. Any additional cost or revised delivery estimate will be communicated before the change is accepted.

An error already contained in the configuration or proof expressly approved by the Customer is not, by itself, a production defect where the delivered product accurately reproduces that approval. We remain responsible where the delivered product does not match the approved configuration or proof, or has defects in materials, printing, workmanship, safety or conformity.

The Customer confirms that they have the rights, permissions and lawful basis needed to submit and reproduce photographs, logos, trade marks, crests, text and images of third parties. Customers must not submit content that is unlawful, defamatory, discriminatory, threatening, obscene, harmful, contrary to public policy, or that infringes intellectual-property, privacy, publicity or data-protection rights.

Special care is required for images or personal information relating to children. The Customer must have the authority and any consent required to use them.

We may pause production and request evidence or clarification where there are reasonable concerns about legality or third-party rights. We may reject or cancel a personalisation that is manifestly unlawful or infringing. Any refund will cover the part of the order not performed, subject only to costs already and lawfully incurred that were clearly disclosed.

By uploading content, the Customer grants us a non-exclusive, limited and temporary licence to process the artwork, manufacture and deliver the product, provide support, handle complaints and protect rights connected with the order. Customer content will not be used in advertising, social media, portfolios or galleries without separate and freely given permission.

Products may be selected, configured where applicable and added to the online basket.

Before submitting the order, the Customer can review and correct the selected products, personalisation, quantities, customer details, billing and delivery addresses, delivery method and payment method. The order summary shows the total price in pounds sterling, applicable taxes, discounts, delivery charges and any other charges payable to us.

Unavoidable charges collected by us are included in the total price shown before the order is placed. Optional extras are charged only where the Customer has actively selected them.

To place an order, the Customer must accept these Terms and, where applicable, confirm the personalisation or approve the artwork proof. The final order button clearly indicates that placing the order creates an obligation to pay.

An automated acknowledgement confirms technical receipt of the order and provides an order number. It does not constitute acceptance where the message states that it is only an acknowledgement.

The contract is concluded when we send an order-acceptance or dispatch confirmation, or when we otherwise begin performance unequivocally. For personalised products, production may depend on cleared payment, usable artwork and approval of the proof.

We may reject an order before acceptance for objective reasons, including incomplete or inaccurate information, failed payment authorisation, lack of stock, technical impossibility, suspected fraud, manifestly unlawful content, abnormal retail quantities, delivery restrictions or serious previous non-payment. We will not reject orders for unlawful or discriminatory reasons.

Contract information and the accepted Terms will be sent or made available on a durable medium, normally by email.

Prices are displayed and charged in pounds sterling (GBP).

Prices include UK VAT where we are legally required to collect it at the point of sale. Delivery charges and any other charges payable to us are shown before the order is submitted.

The price of a personalised product may depend on the product, quantity, options, printing method, materials and graphic services requested. The final price is shown in the basket, quotation or order summary.

Promotional prices, comparisons and “was” prices will be genuine, clear and not misleading. A promotion does not affect orders already accepted unless expressly stated.

If the Customer uses a payment account or card denominated in another currency, their bank or payment provider may apply its own exchange rate or fees. Those independent charges are not imposed by us.

Obvious pricing errors do not bind us where the Customer knew, or could reasonably have recognised, that the price was incorrect. We will contact the Customer and offer the choice of confirming the correct price or cancelling for a full refund.

Available payment methods are those shown at checkout and may include debit or credit card, PayPal and bank transfer.

Card payments are processed by the payment-service provider identified at checkout. We do not retain complete card details and receive only the information needed to verify payment and manage the order.

For bank transfers, the order reference and payment instructions are provided during checkout or in the order email. Production and dispatch may begin only after cleared funds are received.

If payment fails or is not completed, we may request payment within a reasonable period. If payment is not received, the order may be cancelled.

Cash on delivery and collection from our Italian premises are available only where expressly offered at checkout for the relevant destination.

Goods are dispatched from Italy. Tax and customs treatment differs between Great Britain (England, Scotland and Wales) and Northern Ireland.

For direct sales to Consumers in Great Britain where the goods are outside the UK at the time of sale and the intrinsic value of the total consignment does not exceed £135, UK VAT will normally be charged at the point of sale where required by law.

For consignments to Great Britain with an intrinsic value above £135, normal import VAT and customs rules apply. The checkout, delivery option or order confirmation will state whether import VAT, customs duty and clearance charges are included in the price under a delivered-duty-paid arrangement, or may be collected from the Customer or recipient on import.

Goods moving from Italy to Northern Ireland are subject to the VAT rules applicable to movements of goods between the European Union and Northern Ireland. The tax treatment shown at checkout and in the order confirmation will apply to the order.

Where we are able to calculate an import or customs charge and collect it, it will be shown before the order is placed. Where a charge cannot reasonably be calculated in advance and is not included, the Customer will be clearly informed before ordering that import VAT, customs duty or carrier-clearance fees may be payable.

The Customer or recipient must provide any information reasonably required for customs clearance and must pay import charges stated to be their responsibility. Refusal to pay properly disclosed import charges may result in the parcel being returned. Any deduction from a refund will be limited to actual, lawful and evidenced costs, without affecting statutory consumer rights.

Business customers must provide a valid UK VAT number before the order is completed if they request business-to-business tax treatment. The tax treatment may differ from that applicable to Consumers.

Available delivery services and estimated times depend on the product, personalisation, quantity, destination and time of year and are shown during checkout.

For personalised products, production time begins only when all necessary conditions have been met, including cleared payment, receipt of usable files and approval of any proof. Delays by the Customer in providing or approving materials will move the estimated dispatch date accordingly.

Unless a different delivery date or period has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is concluded.

If delivery is not made by the agreed date or within 30 days where no date was agreed, the Consumer may require delivery within an additional period appropriate to the circumstances. If we still fail to deliver, the Consumer may end the contract. No additional period is required where we refuse to deliver or where delivery by the agreed date was essential and this was communicated before the contract was made.

Risk remains with us until the goods come into the physical possession of the Consumer or a person identified by the Consumer. If the Consumer independently appoints a carrier that we did not offer, risk passes when the goods are delivered to that carrier.

The Customer should inspect the outer packaging and number of parcels on delivery and report visible damage promptly. Failure to note damage with the carrier does not automatically remove statutory rights.

If delivery fails because no one is available or because information supplied by the Customer is incorrect, reasonable and evidenced storage, redelivery or return costs may be charged where permitted by law.

We are not responsible for delay caused by events outside our reasonable control. We will contact the Customer, take reasonable steps to minimise delay and preserve any mandatory right to cancel or obtain a refund.

A Consumer may cancel a distance contract for non-personalised goods without giving a reason within 14 days after delivery.

For a single item, the cancellation period ends 14 days after the day on which the Consumer, or a person nominated by the Consumer other than the carrier, takes physical possession. For multiple goods delivered separately, it runs from delivery of the last item; for goods delivered in lots or pieces, from delivery of the last lot or piece.

The Consumer may use the optional online cancellation form available on the Website:

Withdraw from the contract here

The online form identifies the order, records the goods concerned and sends an acknowledgement by email. Use of the online form is optional and is not a condition of cancellation.

The Consumer may instead cancel by sending a clear statement to info@captain-arm-bands.com or by post to Teamecommerce s.r.l., Via Roma 50/R, 24060 Credaro (BG), Italy. The model cancellation form at the end of these Terms may be used but is not mandatory.

It is sufficient to send the cancellation notice before the 14-day period expires.

After cancellation, the Consumer must return the goods without undue delay and no later than 14 days after communicating the cancellation.

The Consumer bears the direct cost of returning non-personalised goods following a change of mind, unless we agreed to bear that cost or failed to provide the information required by law.

Returns from the UK to Italy may require customs documentation. The Consumer should follow our reasonable return instructions and identify the parcel as returned merchandise where appropriate. Failure to follow an administrative instruction does not automatically invalidate a statutory cancellation, but the Consumer may be responsible for avoidable costs caused by an unreasonable failure to cooperate.

The Consumer may handle the goods only as necessary to establish their nature, characteristics and functioning. We may make a proportionate deduction for any reduction in value caused by handling beyond what would reasonably be allowed in a shop.

Original packaging should be used where available, but its absence does not automatically remove the right to cancel.

We refund the price and the cost of the least expensive standard delivery offered for the affected goods. We do not refund any additional amount paid for express, priority or other upgraded delivery.

The refund will be made using the original payment method unless otherwise agreed and without charging a refund fee. We may withhold the refund until we receive the goods or the Consumer provides evidence of return, whichever occurs first. The refund will then be made within the period required by law.

The statutory right to cancel does not apply to goods made to the Consumer’s specifications or clearly personalised.

This normally includes captain’s armbands, shin guards, footballs, T-shirts and other products manufactured using individual names, numbers, photographs, logos, crests, text, colour combinations, special measurements or other non-standard choices supplied or approved by the Customer.

The personalised nature of the product and the absence of the change-of-mind cancellation right will be made clear before the order is placed, including on the product page, configurator, proof, basket or order summary.

Where an order contains both personalised and standard goods, the cancellation exclusion applies only to the personalised goods.

Before production begins, we may agree to a cancellation or amendment as a commercial courtesy where operationally possible. This is not a statutory cancellation right, and any lawful cost already incurred will be explained before a proposed settlement is accepted.

The cancellation exclusion does not affect rights relating to faulty, unsafe, damaged, misdescribed or incorrectly personalised goods.

Where graphic-design assistance is sold as a separate service, its scope, price and delivery arrangements are described before the order is placed.

If the Consumer asks us to begin the service during the 14-day cancellation period, we may request the express confirmation required by law. If the Consumer cancels after performance has begun, they may have to pay a proportionate amount for work properly completed up to cancellation.

The cancellation right for a service is lost only after the service has been fully performed and only where the Consumer expressly requested early performance and acknowledged the consequence required by law.

Consumer goods must be of satisfactory quality, fit for any purpose made known and accepted, and match their description, sample, model and approved personalisation.

These rights apply to both standard and personalised goods.

If goods do not conform to the contract, the Consumer may have a short-term right to reject them within 30 days, subject to the Consumer Rights Act 2015.

After the short-term period, or where the Consumer chooses not to reject, the Consumer may require repair or replacement. For a personalised product, a compliant remake may be the appropriate replacement. The remedy must be provided within a reasonable time, without significant inconvenience and at no cost to the Consumer.

If repair or replacement is impossible, disproportionate, unsuccessful after one repair or replacement, or is not provided within a reasonable time and without significant inconvenience, the Consumer may be entitled to a price reduction or the final right to reject the goods.

A fault appearing within the first six months is presumed to have been present on delivery unless we prove otherwise or the presumption is incompatible with the nature of the goods or fault.

Claims may remain enforceable for up to six years in England, Wales and Northern Ireland and generally five years in Scotland, subject to the applicable limitation rules. These periods are not a promise that every product will last for that length of time.

Damage caused after delivery by misuse, accidental damage, normal wear, incorrect washing or failure to follow care instructions is not a manufacturing defect.

A product that accurately reproduces an error in a configuration or proof approved by the Customer is not faulty for that reason alone. A product that differs from the approved proof, or has defective materials, printing, workmanship, safety or functionality, remains subject to statutory remedies.

Problems should be reported to info@captain-arm-bands.com with the order number and a description. Photographs may be requested where reasonably useful, but will not be used as an unreasonable barrier to a remedy.

Where return, collection, repair, replacement or remake is required for non-conforming goods, the necessary reasonable costs, including appropriate cross-border return and customs costs, will be borne by us.

Customers should contact us before sending goods so that we can provide the correct Italian return address, customs wording and shipping instructions. This operational step does not make statutory rights subject to our discretion.

Goods must be securely packaged to avoid damage in transit and returned with accessories and documentation where reasonably possible.

For a change-of-mind return, the Consumer is responsible for the parcel until it is delivered to us and should use a tracked service.

For faulty or non-conforming goods, we will provide or reimburse a reasonable return method and give the customs instructions needed to avoid unnecessary import charges.

Trade marks, designs, photographs, text, software, the configurator and other Website content belong to us or their respective owners and are protected by applicable law.

Purchasing a product does not transfer intellectual-property rights in the Website or its content.

Rights in Customer-supplied content remain with the Customer or the relevant owner. Our licence is limited to configuration, production, delivery, support, complaint handling and protection of rights connected with the order.

If a credible rights complaint is made about Customer content, we may suspend its use, remove it from our systems or channels where appropriate, and request evidence of permission, subject to legal record-retention duties.

Where legally recoverable, the Customer may be responsible for losses directly caused by knowingly or negligently submitting content they were not entitled to use. Nothing in this clause creates an unfair or unlimited consumer indemnity.

Personal data is processed to manage purchases, create personalised products, perform the contract, comply with legal duties, provide support and protect the parties’ rights, as explained in our Privacy Policy.

Because the Website offers goods to individuals in the United Kingdom, relevant processing may be subject to the UK GDPR and the Data Protection Act 2018 as well as applicable Italian and EU data-protection law.

Where the UK GDPR requires us to appoint a representative in the United Kingdom, the representative’s details will be stated in the Privacy Policy.

Data necessary to process an order is not based on optional marketing consent. Newsletter, profiling, advertising and promotional publication of personalised products require an appropriate legal basis and, where required, separate consent.

Customers must not upload unnecessary personal data or third-party content without an appropriate lawful basis. Special care is required for children’s images and information.

Complaints may be sent to info@captain-arm-bands.com. We aim to acknowledge and investigate complaints promptly and normally provide a substantive response within 30 days, unless the matter is particularly complex.

Consumers purchasing from an Italian trader may seek cross-border assistance from the UK International Consumer Centre.

Where applicable law requires us to provide information about an approved alternative dispute resolution provider after our internal complaint process is exhausted, we will provide that information and state whether we agree or are required to use the procedure.

Nothing in this section prevents either party from using a competent court.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights.

For Consumers, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses suffered by a Consumer, including loss of profit, revenue, business opportunity or business interruption.

We are not responsible for delay or failure caused by events outside our reasonable control, provided that we take reasonable steps to minimise the effect and do not restrict mandatory cancellation or refund rights.

Business customers may be subject to separate written limitations agreed in a business contract or quotation, to the extent permitted by law.

These Terms and contracts concluded through the Website are governed by Italian law.

For a Consumer habitually resident in the United Kingdom, the choice of Italian law does not deprive the Consumer of mandatory protections that would apply under the law of their habitual residence, including applicable UK consumer legislation.

A Consumer may bring proceedings in any court that has jurisdiction under the mandatory rules applicable to the dispute. Nothing in these Terms requires a Consumer to bring a claim exclusively in Italy where such a requirement would be unenforceable.

For Customers acting wholly in the course of business, the courts of Bergamo, Italy, have exclusive jurisdiction, unless mandatory law requires otherwise.

If any provision is invalid or unenforceable, the remaining provisions continue in effect.

Last updated: 24 July 2026