Right of return

The right of return for reconsideration is possible only on non-personalized items, Pursuant to Article 59 paragraph 1 letter a) and c) of the Consumer Code, Legislative Decree 206/2005 as amended and supplemented, the right of withdrawal is in fact excluded as the full performance of the service is immediate and the goods are made and customized on the basis of the requirements of the User.

Teamecommerce guarantees that the products and Services conform to what is described and to the contract: that they present the usual qualities and performance of goods and services of the same type and that they are fit for the use for which they are intended. If the customer receives a damaged, defective, or nonconforming product, he/she should write to info@Captain-arm-bands.com enclosing a description of the defect and if possible photographs of the product with details of the defect. The photographs provided by the customer will be compared with those taken by our warehouse before shipment and the product will be cleared for return (courier at Teamecommerce’s expense). Once returned, the product will be verified and a full refund will be authorized. In some cases (at the sole discretion of Teamecommerce) the defective product may be left with the customer and still refunded.

The intention or need to request a return should always be reported to Captain-arm-bands.com in writing. In order to expedite the processing of requests, we recommend that you use the convenient Return Request Form and return it completed in its entirety by sending an email to info@Captain-arm-bands.com.

Upon receipt of the request, Captain-arm-bands.com will evaluate it and send a response with acceptance or denial as appropriate, along with detailed instructions on how to make the return. No return will be accepted unless previously authorized in writing.

All returned products must retain the characteristics they had at the time of purchase, so they must be in “like new” condition and ready for resale. They must bear all original seals, labels, boxes or wrappers intact. In the absence of this important requirement, the product will be considered “used” and will therefore be either returned to the sender with transportation costs charged or retained with a penalty that will vary from 60% to 80% of the purchase value depending on the condition of arrival of the returned product.

The cost of transportation for return in case of replacement of non-personalized products (right of withdrawal exercisable within 15 days), as explained in the table, is always borne by the customer who can choose the courier he prefers for the return.
The refund will be made after receipt and verification of the integrity of the product. In any case, the shipping costs incurred for the purchase will not be refunded.
In the event that the customer, at the time of purchase, has taken advantage of free shipping will be deducted from the refund the cost (at the time of purchase not incurred for incentive) of shipping.

In the following table we list the rules for charging freight in the most frequent cases of returns. If you have any doubts, you can contact Customer Service by sending an email to info@Captain-arm-bands.com